FAQ


A special request?

Just ask almost anything is possible

Do I have to pay any tax on my purchases?

For purchases outside of New Zealand you may be required to pay duty tax on your orders.

Exchange & Refund Policy

Please choose carefully as we do not offer exchanges or refunds

I have a suggestion, feedback or product request - who do I tell?

We'd love to hear from you! Please contact us with your thoughts.


I received a damaged item. What now?

All orders will be carefully packaged to prevent this however. If your item arrives faulty or damaged, please contact us within 7 days of receipt for details of how to return your item for a replacement or refund. Please note that we are unable to refund on items which have small variations in colour and pattern. We are unable to accept returns on items after 7 days.

If I pre order an item and I order an in stock item, when will delivery be?

We will send your order in full once pre order item has arrived

Shipping Insurance

It is the responsibility of the purchaser to organise their own shipping insurance. We do not cover insurance, duty or taxes in the shipping component that is paid during checkout.

What are my payment options?

Visa and MasterCard via PayPal or Online Banking ASB 12-3269-0044245-00


What currency are your prices in?

All items are listed in New Zealand dollars. Here is an online currency converter if you need to convert prices to your local currency.

What if I enter an incorrect address by mistake?

If an order is delivered to an incorrect address and needs to be sent again, you will be charged for the additional delivery as well.

When will my order arrive?

We use a shipping agent to send all orders. Orders within New Zealand should arrive in 4-5 days. We'll email you if it's going to be longer. Postage overseas will take between 5 and 15 days.